Repairing and reupholstering furniture isn't just a job for Phil Reed and Chris Heilmann; it's a labor of love and a family tradition. That dedication is apparent to their customers and the University alike. Phil and Chris have been the recipients of a Silver Arrow Award—for which they were nominated by their customers—and a C.A.R.E. Award from Plant Operations.

Phil Reed and Chris Heilmann

Phil Reed was trained in the trade of upholstery by his father, the owner and operator of a family business. His training began in 1967 and was completed in 1972. He continued working for the family business until 1981, when he joined the University.

Chris Heilmann represents the third generation in the upholstery business, also learning the trade as part of the family business. He has been in the upholstery business since 1965. Employed by the University since 1980, Chris is well versed in both upholstery and repair.

"We're committed to providing the highest level of customer service we can. We offer competitive pricing, on–time scheduling, and complete consultation services. We'll work with you to find solutions to your repair and reupholstering needs, whether it's one chair or an auditorium full of them."

Best Practices: Phil Reed, Paul Guttman, and Thomas Rumple, worked with Facilities and Operations' Plant Academy to refine business processes and customer support within our shop. The best practices document can be found here. (Acrobat PDF)